Ansible Automation Platform을 사용하여 ServiceNow ITSM 티켓을 만들고 강화

---
- name: Retrieve ServiceNow ticket details
  hosts: localhost
  gather_facts: no
  vars:
    ticket_number: "{{ ticket }}” 
  
  tasks:
   - name: Retrieve incidents by number
     servicenow.itsm.incident_info:
      instance:
       host: "{{ servicenow_instance }}"
       username: "{{ servicenow_username }}"
       password: "{{ servicenow_password }}"
      number: "{{ ticket_number }}"
     register: result
     delegate_to: localhost
   - name: print
     debug:
      msg: "{{ result }}"

---
- name: Create Service Ticket
  hosts: localhost
  gather_facts: no
  
  vars:
   SN_HOST: "{{ lookup('env', 'SN_HOST') }}"
   SN_USERNAME: "{{ lookup('env', 'SN_USERNAME') }}"
   SN_PASSWORD: "{{ lookup('env', 'SN_PASSWORD') }}"
  
  tasks:
   - name: Create Ticket
     servicenow.itsm.incident:
      instance:
       host: "{{ SN_HOST }}"
       username: "{{  SN_USERNAME }}"
       password: "{{ SN_PASSWORD }}"
      state: New
      caller: Admin
      impact: low
      urgency: low
     register: ticket_details
     delegate_to: localhost
   - name: print
     debug:
      msg: "{{ result }}"

---
- name: Gather CVE Details
  hosts: localhost
  gather_facts: false
  vars:
   advisory_id:
   rhsm_username:
   rhsm_password:
   SN_HOST: "{{ lookup('env', 'SN_HOST') }}"
   SN_USERNAME: "{{ lookup('env', 'SN_USERNAME') }}"
   SN_PASSWORD: "{{ lookup('env', 'SN_PASSWORD') }}"
  tasks:
     - name: EDA | Insights | Retrieve related CVEs from Advisories
       ansible.builtin.uri:
        url: "https://console.redhat.com/api/patch/v3/advisories/{{ advisory_id }}/systems?page=1&perPage=20&sort=-last_upload&offset=0&limit=20"
        method: GET
        url_username: "{{ rhsm_username }}"
        url_password: "{{ rhsm_password }}"
        force_basic_auth: true
        status_code: 200
       register: cves_list
     - name: Gather CVE details
       ansible.builtin.uri:
        url: "https://console.redhat.com/api/patch/v3/advisories/{{ advisory_id }}"
        method: GET
        url_username: "{{ rhsm_username }}"
        url_password: "{{ rhsm_password }}"
        force_basic_auth: true
        status_code: 200
       register: cve_details
     - name: Extract type
       ansible.builtin.set_fact:
        cve_type: "{{ cve_details.json.data.attributes.advisory_type_name }}"
        cves_description: "{{ cve_details.json.data.attributes.description }}"
        solution: "{{ cve_details.json.data.attributes.solution }}"
        cves: "{{ cve_details.json.data.attributes.cves }}"
      
     - name: Create incident
       servicenow.itsm.incident:
        instance:
          host: "{{ SN_HOST }}"
          username: "{{ SN_USERNAME }}"
          password: "{{ SN_PASSWORD }}"
        state: new
        caller: "{{ SN_USERNAME }}"
        short_description: New Advisory CVE Type - "{{ cve_type }}"
        description: |
      
           Alert Type: "{{ cve_type }}"  CVE:  "{{ cves }}"
           CVE Description: "{{ cves_description }}"
           Possible Solution: "{{ solution }}"
        urgency: high
       register: new_incident